Demo store · EU regulations
EU consumer rights: returns, guarantee claims and delayed flights
A public, read-only knowledge store built from EU law and official EU guidance, in English. Ask your AI assistant about it: every answer comes only from the store's facts, and every sentence links to the fact - and the source - behind it.
Questions to try
- I bought tickets online for a concert on a set date. Can I cancel within 14 days and get my money back?
- My flight from Warsaw to Lisbon, an intra-EU flight of about 2,800 km, arrived 3.5 hours late. How much compensation can I get?
- My laptop broke 18 months after delivery and the shop refuses to repair or replace it. Can I get a price reduction or my money back?
- My paid streaming service changed its app and it now works much worse. Can I cancel the subscription for free, and by when?
- My 4-year-old washing machine is out of guarantee. Does the manufacturer have to repair it, and at what price?
- Is the revised EU air passenger rights regulation in force yet, and does it change the 3-hour delay threshold?
What the store covers
Returns
The 14-day right to withdraw from online and doorstep purchases, the online withdrawal button, refunds, return costs and the exceptions.
Guarantee claims
The 2-year legal guarantee, the 1-year reversed burden of proof, repair, replacement, price reduction, termination and commercial guarantees.
Right to repair
Repair beyond the guarantee for phones, washing machines and other listed goods, the 12-month guarantee extension after repair, and the European Repair Information Form.
Digital content
Guarantees for apps, streaming and cloud services - also when you pay with personal data - and your rights when a service is changed.
Delayed and cancelled flights
EUR 250-600 compensation, the 3-hour rule, extraordinary circumstances, meals and hotels, missed connections, lost luggage and where to complain.
The 2026 reform
Where the revision of the air passenger rights regulation stands, and what the agreed text changes once it applies.
Where the facts come from
- Directive 2011/83/EU on consumer rights (consolidated, applicable from 27 September 2026)
- Directive (EU) 2019/771 on the sale of goods (consolidated, applicable from 31 July 2026)
- Directive (EU) 2024/1799 - the Right to Repair Directive
- Directive (EU) 2019/770 on digital content and digital services
- Regulation (EC) No 261/2004 on air passenger rights
- Your Europe - the EU portal pages on returns, guarantees and air passenger rights
- European Parliament Legislative Train - the status of the air passenger rights revision
The texts were loaded as they stood on 26 September 2026 and checked for contradictions. Where two sources disagreed, the binding legal text was kept. The store explains the rules - it is not legal advice for your case.